The Hearts & Carats Guarantee

14-Day Return Policy — The Hearts & Carats Guarantee

Your satisfaction is our highest priority. If for any reason you are not completely in love with your purchase, we offer a 14-day return window from the date of delivery.

To ensure the integrity of each return, the diamond must first be authenticated and confirmed to be the original item purchased. Once verified, a full refund will be issued using the original payment method.

Custom Orders

As all custom natural or lab-grown diamond orders are made to your exact specifications, they are final sale. (14 Day Return Policy does not apply). Full transparency regarding every detail will be provided prior to purchase.

Satisfaction Assurance

To initiate a return or for any questions, please contact us — we are here to ensure your experience is exceptional from start to finish.